The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.
Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per TanTaxi's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.
Contact the driver
If you lost an item in a ride, please contact the driver by call. You can retrieve your ride by checking the ride history. We will do our best to facilitate the return of lost items and help you connect with your driver, though it’s important to note that drivers are independent contractors and are not required to keep in direct contact with us.
While TanTaxi is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information. If the police reach out to us with the proper paperwork via email, we’ll assist them any way we can.
If your lost item is a phone, we also encourage you to take any action necessary to fulfill your provider’s insurance claim requirements.