Lost & Found for Drivers

If a rider leaves something in your vehicle, they can use the app to call within 24 hours of the ride or call TanTaxi to help you connect with the rider. If a rider calls looking for a lost item, the call will use a third-party app so both your phone numbers will be hidden. If TanTaxi texts you because a rider has reached out to us, contact the rider using the phone number we provide.


Return a lost item

Feel free to make arrangements to meet the rider with the lost item. If you're unable to meet up, let us know. We'll make arrangements for you to ship the item free of charge. If the rider hasn't contacted you yet, send us a message. Include the following:

  • Item description
  • Rider's name
  • Pickup and drop-off locations
  • Time and date of ride
  • Permission to give the rider your phone number