How to get help?

 

If you're unhappy with a ride, we're unhappy. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help.When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make TanTaxi better.

 

Ride receipts

After each ride, we email passengers a receipt (after you pay and rate your driver or 16-24 hours after the ride ended). To get help using your ride receipt:

  1. Locate the ride receipt in your email inbox. We send ride receipts to the email listed in the 'Settings' section of your app.

  2. Scroll to the bottom of the receipt, then tap ‘Request review’

  3. Select your specific concern, then follow the on-screen instructions

 

 Driver 'Support' tab

If you’re on a mobile device, use the TanTaxi Driver app's 'Support' tab to see options for contacting us. Be sure you've got the most updated app version.

In the 'Help' tab you can:

  • Review recent rides

  • Contact us about any issue

  • Find answers on various topics

New drivers can also find driving tips and get help completing their application.

 

Emergency calls

For serious incidents that involve personal safety, our team is available to advise for serious incidents that involve personal safety.

 

Contact us

To get a response from our 24/7 support experts, tap ‘Contact us,’. You’ll be taken to a form where you can tell us more about your concern and get help from the most knowledgeable team.

If you’re writing about a specific ride or situation, include the following:

  • Time and date of the ride

  • Name of driver or passenger(s)

  • Brief description of what happened

This info lets us investigate a solution for you as quickly as possible.