Cancellations
As consideration for your time and effort, drivers receive cancellation and no-show fees.
Cancellations by passengers
If a passenger cancels when you've already started driving, you can earn a cancellation fee if:
Passenger no-shows
You'll receive a no-show fee when these steps are followed:
1. You tap to arrive at the pickup location
2. The timer counts down to 0:00
3. You attempt to contact the passenger or the passenger contacts you
4. You cancel the ride by tapping "Passenger is no-show" and then tap "Confirm no-show"
Driver cancellations
Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides. Drivers can cancel a ride by tapping the arrow in the top right corner of the app during a ride and selecting either 'Cancel'.' Of course, we know there are times when it's perfectly reasonable for you to cancel a ride you've already accepted, such as:
You've looked for and tried contacting a passenger but still don't see them
When cancelling rides, remember that TanTaxi's community is diverse, representing different generations, ethnicities, genders and religions. We encourage open-mindedness and mutual respect. If you cancelled a ride for safety reasons or couldn't contact a passenger (for example, if they had an incorrect or disconnected phone number), tap let us know.
Include the following:
Cancellations and acceptance rate
When a passenger cancels or is marked no-show, your acceptance rate won’t be affected.
If a passenger contacts you saying they don’t need a ride, but they've already requested it, ask them to cancel the ride on their end. If you've arrived at a passenger's pickup location and they don't show up after you've tapped to arrive, try to call them and wait for the timer to count down to 0:00. After the timer runs out, you'll be able to mark the passenger as a no-show by tapping "Passenger is no-show" and then tapping "Confirm no-show." Your acceptance rate will not be affected.
