Cancellation policy for passengers 

If you no longer need a ride, feel free to cancel it. To compensate your driver for their time and fuel, we'll apply a cancellation fee for specific rides.


Cancel fees

You may be charged a fee for cancelling a ride when both of the following occur:

1: Three minutes or more pass since a driver accepts your ride request

2: Your driver is on time to arrive within five minutes of the original estimated arrival time


No-show fee

No-show fees may be charged under these circumstances:

  • Your driver arrived to pick you up

  • Your driver waited 5 minutes or more

  • You contact the driver, or the driver attempts to contact you

  • How to dispute a fee

If you think you were wrongly charged a cancellation fee, we’d be happy to help, just call the Support Desk.